We want to hear from the trade, and we want that contact to lead somewhere.
How to reach the newsroom
Email olivier@canadianjeweller.com. Every message is read by a person on the editorial team.
What we do with it
Feedback is sorted into four kinds, each with a different route.
A factual error is handled under the corrections policy and acknowledged within two business days.
A story tip is passed to the editorial team and assessed on news value. We cannot promise to follow every tip, but we read every one.
A complaint about our conduct is reviewed against the ethics policy and answered by the publisher.
A response to something we published is considered for publication where a subject of coverage wants to reply.
Our commitment
We aim to acknowledge every message within two business days and to give a substantive answer within five. Where something takes longer, we tell you why rather than let it go quiet.
What we cannot do
We cannot remove accurate reporting on request, guarantee coverage of a product or company, or resolve a commercial dispute between two businesses in the trade.
